Cancellation & Refund Policy

Thank you for shopping with Wildflower Plant Station. We value your trust and strive to deliver healthy and high-quality plant products.

This Cancellation & Refund Policy explains how cancellations, refunds, and replacements are handled for orders placed on our website.

1. Order Cancellation

Orders can be cancelled within 24 hours of purchase or before dispatch, whichever is earlier.
Once the order has been shipped or handed over to the courier, cancellation will not be possible.
To request cancellation, customers can contact us at [sharmistha201@gmail.com/9123088808 / 8332013097] with the order ID.

Refund for approved cancellations will be processed to the original payment method within 5–7 working days.

2. Products Not Eligible for Cancellation

Due to the nature of our products, cancellation is not allowed for:

Live plants after dispatch
Customized / made-to-order plant arrangements
Bulk or wholesale orders (unless agreed in writing)

3. Refund / Replacement Policy

Each order is packed with care. If you receive a product that is damaged, incorrect, or unhealthy, we are happy to assist.

You will be eligible for a refund or replacement if:

You notify us within 24 hours of delivery.
You provide unboxing video + clear photos of the damaged/incorrect product (mandatory for live plants).

4. Conditions for Refund / Replacement

Refund or replacement will be provided in the following cases:

Issue	Resolution
Plant delivered dead/unhealthy	Refund or replacement
Wrong product delivered	Replacement or full refund
Pot/Planter delivered damaged	Replacement or partial refund
Missing item in order	Re-delivery of missing item
Seeds with no germination (if claimed within 20 days & proof provided)	Replacement (once per product)

Refund / replacement will NOT be provided if:

Customer fails to provide proof (photos/video)
Plant health deteriorates due to improper care after delivery
Customer provides a wrong delivery address or fails to receive the order
Minor variations in plant size, shape, or colour (as natural products vary)

5. Return Policy

Returns are not accepted for:

Live plants
Soil, fertilizers & pesticides
Seeds once opened or used
Discounted / Sale / Clearance products

Only non-perishable items like planters, gardening tools & décor can be returned if:

They are unused and in original packaging
Return request is raised within 3 days of delivery (Return shipping charges may apply depending on the situation)

6. Refund Timeline

Once approved, refunds will be processed to the original payment mode:

Online payment: 5–7 business days
Cash on Delivery (COD) orders: Refunded via UPI/Bank transfer within 5–7 business days after customer details have been shared

Note: Refund timeline may vary depending on your bank/payment provider.

7. Shipping Charges

Shipping charges are non-refundable once the order is dispatched.
If cancellation is done before dispatch, 100% refund including shipping charges will be issued.

8. Contact Information

For cancellation, refund, or support queries, please reach out to us:
📧 [sharmistha201@gmail.com]
📞 [9123088808 / 8335013097]

Customer Satisfaction Promise

We aim to make plant shopping joyful and stress-free. If you ever face an issue, please contact us – our support team is always happy to help and will do its best to resolve your concern promptly.